Problem with downloading and installing apps

Question

Hi all!Ive recently come to a head wit downloading and installing my apps. Ive been trying to download photoshop because I accidentally deleted it. It just simply wont download at all. I have a feeling in clearing out my laptop I deleted a plug in from the creative cloud that is imperative when using the apps. Honestly I dont know. I tried deleting the creative cloud app to reinstall and then download associated apps, but now this simply just wont work either. It downloads but then deletes itself. Im at a lose for what to do becuase I can barely use the apps without updating, which also cant be done!!!! If i deleted all my apps related to creative cloud, including indesign, illustrator, lightroom etc and then redownloaded all apps from thhe very start via the creative cloud app would this work? I even tried making a new admin on my laptop like adobe said but again...... NOTIHNG!!!!!! Any ideas are greatfully appreciated. Help me out im so lost here!!!!Liv

kglad · Answer

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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