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L
Lis87
Participant
April 30, 2015
Question

Problem with File Sync and Assets tab

  • April 30, 2015
  • 2 replies
  • 640 views

About a week ago I installed the new Lightroom CC, but the program would not work. Going off of a tip from this forum, I signed out of Creative cloud and then signed back in. Well, that solution worked as far as Lightroom CC went, but since I signed back in, my assets tab has not worked correctly. The Files tab just has a continual spinning wheel, and the fonts that are actively syncing on typekits do not show up, there is only a button to "Add fonts from typekit". So, upon searching this forum for a solution to the problem I found this page: Creative Cloud desktop app | Unable to turn-on File sync‌. When I attempted that solution and entered the given code into the command prompt, this message came up: Could Not Find C:\Users\Lauren\AppData\Roaming\Adobe\CoreSync\options.tix

Somehow, it seems I am now missing a component and I am not really sure how the file was deleted or moved. I am not sure if this is something I will be easily able to find, or download online. I am on windows 8 and am working on Creative Cloud App version 2.0.0.74

This topic has been closed for replies.

2 replies

wharress
wharress
Participating Frequently
May 5, 2015

Hi,

Have you contacted customer care for this issue, they will be the best line of support for this kind of issue? https://helpx.adobe.com/contact.html.

Thanks

Warner

L
Lis87Author
Participant
May 5, 2015

Yes, I did contact customer support and they were able to help me solve the problem easily, it was an issue with my CoreSync files. Thanks for asking!

    Atul_Saini
    Atul_Saini
    Legend
    April 30, 2015

    Moving the discussion to File Hosting, Syncing, and Collaboration.

    Thanks,

    Atul Saini

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