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Participating Frequently
June 25, 2023
Question

Problem with file synchronization ventura 13.4.1 (22F82)

  • June 25, 2023
  • 1 reply
  • 413 views

Problem with file synchronization
After upgrading to MACOSX VENTURA 13.4.1 (22F82)
Files from Adobe cloud are not updating, I have done all the help steps I could find on this forum and more.
The files are on my adobe cloud and on one of the computers they are not updating. I don't see any Adobe error. nor a MACosx system bug. I have done various repair steps from the installer, nothing helped.
On the screen preview of the screen that I attached, only the status of the files is being updated is displayed to me, but this state is continuous and there is no update. He performs operations that have no end

 

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1 reply

kglad
Community Expert
Community Expert
June 25, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Jerzy5C4FAuthor
Participating Frequently
June 25, 2023

I did unfortunately still not working

kglad
Community Expert
Community Expert
June 25, 2023

does your activity monitor show high sync activity?