Skip to main content
G
Gaël Illustrations
Known Participant
October 20, 2023
Answered

Problem with my cloud document

  • October 20, 2023
  • 2 replies
  • 1561 views

I have a problem with my cloud documents.

I notice that a file (worked on in Fresco from my Ipad) appears synchronized in Fresco but does not appear in any other application.
I can't find it in Photoshop documents or even in Fresco documents on my computer or in documents on my creative cloud.

Yet it's clearly marked as synchonized (see image). Do you know what could be the problem? And how to solve it? Thank you very much.

This topic has been closed for replies.
Correct answer kglad

yes


sign out of your ipad's cc app

restart your ipad

sign back in to your ipad's cc app

 

is it syncing?

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 21, 2023

<moved back to cc services from fresco>

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 20, 2023

open your desktop photoshop

go to the home screen 

 

 

 

your cloud documents should be there.  if they are not, restart your computer and retry.  if that fails, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

G
Gaël IllustrationsAuthor
Known Participant
October 20, 2023

Thank you for your reply. I assume you are referring to the Adobe Creative Cloud desktop application.

I closed it and relaunched the program then did Ctrl + Alt + R.

The application did indeed seem to reset...

But that doesn't change anything. No matter how many times I create files on Fresco, they don't appear in my cloud documents.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices