problem with subscription (no activation despite taking money from bank account and issuing an invoi

Forum|Forum|4 years ago
October 22, 2021
2 replies
255 views

Good morning.

I have a package for all programs for students. I would like to clarify the situation on my account. Money has been withdrawn from my bank card, an invoice has been issued. However, on my account programs still has a trial version. Please verify this immediately.

unfortunately I can't contact with support because my subscription is not visible on my account

Cloud storage web assets

This topic has been closed for replies.

Nancy OShea

Community Expert

Did you purchase directly from Adobe?

Are you logged-in to your PAID Creative Cloud plan with proper ID and password?

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

Jeffrey_A_Wright

Community Manager

Default, I am very sorry, but I don't see an active membership listed under the e-mail address you used to post to this public discussion forum. Please see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for steps you can take to allow you to access your paid membership.

If you need assistance locating the account associated with your payment, please begin a secure chat session at https://helpx.adobe.com/contact.html.

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