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Participant
October 14, 2021
Question

Problem with sync

  • October 14, 2021
  • 1 reply
  • 193 views

Today I got a new MacBook Pro with M1 chip. The problem is that now the computer does not sync with creative cloud so when I open files that contain Adobe fonts it does not sync. The same with the cloud does not sync either. It says that the font is missing even though it is downloaded when I go to fonts.adobe.com. I have tried most things in installed both creative cloud and all adobe programs. Nothing works. I have also logged into my Adobe user on my colleague's computer and all works well there. Does anyone possibly know the answer to this? I do not know if it is due to M1 but I think so.

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1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
October 14, 2021

Default, what process did you use when moving to the new MacBook Pro?  Did you transfer/migrate any applications from one computer to another?