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olafm38031923
olafm38031923
Participant
June 4, 2018
Answered

problem with synchronization

  • June 4, 2018
  • 2 replies
  • 457 views

the cloud doesn't work. I can#t upload a new folder. Is says synchronization failed. The link below leads to a not existing page.

This topic has been closed for replies.
Correct answer puneeta95641987

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

2 replies

P
Adobe Employee
puneeta95641987Correct answer
Adobe Employee
June 5, 2018

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 4, 2018

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

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