Problema con caracteres

Question

Hola.Desde que actualicé a la última versión de Creative Cloud, tengo muchos problemas con la sincronización de archivos. Comcretamente con "eñes", acentos, etc...Ahora, en mi carpeta en la nube, tengo muchísimos archivos sin sincronizar y con constantes avisos emergentes de "fallo en la sincronización"Intento localizar un simple correo electróncio de Adobe y me pierdo en un laberinto que no me dá acceso a un equipo técnico que me pueda responder.Solicito ayuda, por favor.Gracias

Lin He · Answer

Hi:

Thanks for your post. Could you please use the log collector tool which could be downloaded from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com? We will investigate your issue and provide the solution ASAP.

Please provide the information as below in the email as well:

Adobe ID:
Forum post link:
Specific file or folder names that are affected:
Are you using Creative Cloud collaboration:
How many computers you use with Creative Cloud:
What operating systems are you using:
Timezone of your computer:

Best Regards.

Lin

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