problema para iniciar sesión en Mac Ventura

Forum|Forum|3 years ago
November 29, 2022
1 reply
323 views

Estoy teniendo prblemas con las aplicaciones de adobe al grado en que ya no me deja iniciar sesion, dice que ya entro pero en la app me vuelve a aparceer la ventana y no me deja usar las apps. urge resolverlo

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kglad

Community Expert

what exact problem do you see? if you can quote the error message that would be helpful.

R

Regina27359990cbfjAuthor

Participant

el probles es que cuendo abro una aplicacion me sales que tengo que iniciar sesion para validar mi cuatnta pero lo hago y me sale lo simo uni y otra vez, ya borre las apps pero ahora no puedo instalarlas porque me dice que no tengo conexion con el servidor y ya desative el firewall y ya di todos los permisos

kglad

Community Expert

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html to install the cc app

use the desktop app to install your cc programs/trials

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