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D
DIEGO GIMENEZ
Known Participant
March 3, 2022
Answered

Problemas con Adobe Cloud - No sincroniza archivos

  • March 3, 2022
  • 2 replies
  • 3734 views

Buenos dias tengo el siguiente problema con Adobe Cloud, no me sincroniza mis archivos. Tengo el espacio de almacenamiento libre, y mi plan es de 1TB 

This topic has been closed for replies.
Correct answer Neelamk

Hi Diego,

 

Thank you for the log file. We understand your frustration. We have updated the log files to our engineering team who are working on the issue and trying their best to resolve it. From our end, we will let you know if there is any update from them. We would still recommend reaching out to and working with our support directly.
Please contact them here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards,

Neelam


Hi Diego,

 

Could you please check and confirm if the sync issue is resolved now.

 

Regards,

Neelam

2 replies

P
Periodico5FCB
Participant
March 9, 2022

Tengo el mismo problema y ninguna de las soluciones funciona.

¿Qúe mas puedo hacer?

    Neelamk
    Neelamk
    Legend
    March 9, 2022

    Hi There,

     

    We are sorry to hear about all your difficulties with Adobe Cloud as it is not syncing your files.

     

    Could you please share the Log file with us through location:

    C:\Users\abseth\AppData\Local\Temp\CreativeCloud\CoreSync

     

    Note: The AppData folder is hidden by default this doc shows how to show it if needed

    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

     

    Please zip them up and send them to 

    SyncForum-Communication@adobe.com with this forum URL in the email.

     

    Check this link to collect the logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    Once you have the logs, please share the zip file with us.

     

    Regards,

    Neelam

     

     

    Neelamk
    Neelamk
    Legend
    March 10, 2022

    Hi there,

     

    Could you please check if the sync issue is resolved for you now .

     

    Regards,

    Neelam

    Neelamk
    Neelamk
    Legend
    March 3, 2022

    Hi Diego,

     

    We are sorry to hear about all your difficulties with Adobe Cloud as it is not syncing your files. Would you help us know if you are talking about the Creative Cloud Application? Also could you please help us understand more about your issue by providing the below information:

    1. What operating system are you using?

    2. Is this on your iPad or your computer?

    3. What browser version are you using?

    4. If iPad, What iOS version are you using?

    5. Does the same thing occur in all browsers?

    6. Has it always done this or is this something that just started happening recently?

     

    Also, if it is Creative Cloud App sync issue try the steps outlined on this document and see if they resolve this issue: https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html

     

    Let us know how it goes.

     

    Regards,

    Neelam

    D
    DIEGO GIMENEZAuthor
    Known Participant
    March 3, 2022

    Hola, gracias por responder, mas abajo le respondo sus preguntas

    1. ¿Qué sistema operativo está utilizando?

    Windows 10 Home 64 bits

    2. ¿Está esto en su iPad o en su computadora?

    Computadora

    3. ¿Qué versión del navegador está utilizando?

    Chrome ultima versión 

    4. Si es iPad, ¿qué versión de iOS está utilizando?

    5. ¿Ocurre lo mismo en todos los navegadores?

    El problema ocurre al sincronizar mis archivos desde el programa de Adobe Creative Cloud. Si me conecto desde el navegador puedo usar bien. El inconveniente es que mis archivos no se actualizan en Creative Cloud Files del explorador de windows Adjunto imagen)

    6. ¿Siempre ha hecho esto o es algo que acaba de comenzar a suceder recientemente?

    Comenzo a suceder desde hoy 03/03/2022

     

    Estuve observando el enlace que me envio, y el problema es el siguiente: 

    Creo que ya espere lo suficiente...

     

     

     

    Neelamk
    Neelamk
    Legend
    March 4, 2022

    Hi Diego,

     

    Thank you for the details provided. Could you please also click on More info as shown in the image attached and share the information?


    Also, let us know if you have collaborated the folder with others? 

     

    We have seen instances of this error occurring in the past when collaborating a folder with others and one of the collaborators runs out of space. Once this occurs, anyone who attempts to sync files within the collaborated folder would receive a server error message, not just the collaborator.

     

    You can check if you have collaborated folders by going to this web address:

    https://assets.adobe.com/files?filter=shared

     

    If you do see folders at that web address that means you have collaborated folders.

     

    If you do have collaborated folders, you might want to ensure whoever you are collaborating with has free space:

    https://assets.adobe.com/activity/settings

     

    and recommend that they empty their online archive here:

    https://assets.adobe.com/files?filter=archive

     

     

    You can also try the below steps once the above-mentioned steps are checked and performed:

     

    1) Completely sign out of Creative Cloud.

     

    2) Delete the Creative Cloud Files folder. (FIRST check the Creative Cloud files in the cloud via a web browser to make sure everything is there. if not move the contents of your CCF folder to a temporary folder .. just as "Temporary" or any name of your choice)

     

    3) Sign back into Creative Cloud.

    After it is resynced, You can place a new folder in the CCF folder 

     

     

    Please let me know if this helps,

     

    Regards,

    Neelam

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