Problemas de facturacion, actualizo los dartos de pago y no funciona

Forum|Forum|3 years ago
November 25, 2022
3 replies
656 views

Llevo todo el día intenado pagar la cuota de adobe creative cloud y no puedo, me pide actualizar los datos de pago, lo hago y no llegan a cambiarse a pesar de que me sale el mensaje de que se ha actualizado con exito. ¿alguna solucion?

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Y

yesica34769015vezx

Participant

hola, pudiste solucionar tu problema? como lo hiciste?. me sucede lo mismo y no se que hacer

kglad

Community Expert

@yesica34769015vezx

contact adobe. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Nancy OShea

Community Expert

Try using another browser that accepts cookies and does not have script blockers.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

H

hno3hno3Author

Participant

Ya he buscado ahi y no tengo solucion, me gustaria contactar con alguien de adobe que me lo solucion, no encuentro ni un telefono ni un correo, es alucinante que tengan un servicio tan malo con lo que cobran por el servicio

kglad

Community Expert

no email . but phone, chat and twitter below:

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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