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Participant
September 27, 2024
Question

Problème connexion

  • September 27, 2024
  • 1 reply
  • 223 views

Bonjour je viens d'installer creative cloud mais je n'arrive pas à me connecter. Lorsque je rentre mon adresse mail (adobe ID) ainsi que mon mot de passe cela ne fonctionne pas. (Je suis sur Mac)

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1 reply

kglad
Community Expert
Community Expert
September 27, 2024

are you seeing your mac's install prompt and using your adobe id/password?

 

if you're not sure, copy and paste here a screenshot of that prompt.

eden13Author
Participant
September 27, 2024

Oui je vois l'invitation et je rentre mon id et mon mot de passe mais impossible de me connecter 

kglad
Community Expert
Community Expert
September 28, 2024

did you use your mac password?