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J
jamielawton88
Inspiring
October 1, 2015
Answered

Problems syncing - 'All files up to date' but no green ticks

  • October 1, 2015
  • 2 replies
  • 1253 views

Hi,

I'm having problems with syncing files up to the cloud. In the desktop app it says 'all files up to date' but in the folder none of the files have green ticks. Looking on the web app it seems that files aren't updating.

I'm on a macbook pro running yosemite.

I've had a look around the forums and other posts but any direct help would be much appreciated.

I've restarted my computer, restarted cc desktop app, logged out and back in again, but at the moment nothing has worked.

Thanks, Jamie

This topic has been closed for replies.
Correct answer Ashley Wagstaffe

Hi Jamie,

I'm sorry that you are getting a less than ideal experience and we feel your pain.  There is something you could try:

  1. Take a backup of your Creative Cloud Files folder to another location on your desktop
  2. In Activity monitor shut down the following processes:
    1. Creative Cloud
    2. Adobe Desktop Service
    3. CCLibrary
    4. CoreSync
  3. In terminal navigate as follows: cd ~/Library/Application\ Support/Adobe/CoreSync
  4. Delete the following files:
    1. <long hex string>.db
    2. <long hex string>.db-shm
    3. <long hex string>.db-wal
  5. Restart Creative Cloud

If that doesn't work for you ping me back and I'll send you a direct message through the forum (you will have to be logged in to receive it)

Warmest wishes,

Ashley

2 replies

A
Community Manager
Ashley WagstaffeCommunity ManagerCorrect answer
Community Manager
October 1, 2015

Hi Jamie,

I'm sorry that you are getting a less than ideal experience and we feel your pain.  There is something you could try:

  1. Take a backup of your Creative Cloud Files folder to another location on your desktop
  2. In Activity monitor shut down the following processes:
    1. Creative Cloud
    2. Adobe Desktop Service
    3. CCLibrary
    4. CoreSync
  3. In terminal navigate as follows: cd ~/Library/Application\ Support/Adobe/CoreSync
  4. Delete the following files:
    1. <long hex string>.db
    2. <long hex string>.db-shm
    3. <long hex string>.db-wal
  5. Restart Creative Cloud

If that doesn't work for you ping me back and I'll send you a direct message through the forum (you will have to be logged in to receive it)

Warmest wishes,

Ashley

J
jamielawton88Author
Inspiring
October 1, 2015

Hi Ashley, thanks for your advice.

I followed the steps but it's still not syncing properly and I'm yet to get the 'green ticks'!

When trying to quite thoseprocesses in activity monitor I did notice that every time I quit CCLibrary a new instance of it would start again, not sure if this mens anything.

Also, when other people sync files up to our cloud I can see them fine on my computer and get notifications when they're added, but when I try to sync to the cloud they are in the local folder but aren't accessible by others.

Cheers, J

J
jamielawton88Author
Inspiring
October 2, 2015

Still having the same issues if anyone can help?

J
jamielawton88Author
Inspiring
October 1, 2015

Just to add to this, there are multiple users on our cloud but they're unable to see any new or updated files i'm adding to the folder.

j

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