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petroulaz68705028
Participant
January 16, 2021
Question

Problems using Creative cloud

  • January 16, 2021
  • 1 reply
  • 351 views

Hello, I am experiencing some problems with creative cloud, first of all when I work online it slows the process too much? Second, I have too many duplicates in lightroom, is there anyway I can delete them? third, Cloud starts up when I am teaching online and slows my connection, therefore problems teaching. Fourth, Whenever I look into my cloud files it tells me there is nothing there although I get notifications of it being nearly full, how can I locate my files and download as my external drive has broken and I need to see what has been saved if anything! Can anybody assist me with this as it has been quite frustrating to work properly. Best Wishes. Petroula Zamani

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 16, 2021

cc app:

open the cc app and click file>preferences to manage cc app auto-start (and other settings).

 

cc files:

you can view and manage your cloud files by opening your cc desktop app and clicking the cloud icon at the upper right > view cc files.

 

be sure to check your deleted file folder ( everything there takes cc space). you need to delete those files to recover that space.

 

also, check your lightroom and spark folders (icons at lower left).

    P
    petroulaz68705028Author
    Participant
    January 17, 2021
    Hello and thanks for your reply, I followed the advice given but again in the storage list all folders are empty?
    My external hard drive died some weeks ago and I was hoping that I should have
    most files on the cloud, but nothing is there although I have seen it synching for the
    past few years?
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 17, 2021

    check your account (mainly to verify your adobe id), account.adobe.com

     

    then sign out of your cc desktop app and sign in using that same adobe id.

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