Problems with cloud storage

Question

Good evening, I have a problem with the space in the cloud. I followed the advice I found on the internet and emptied everything inside the following links:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

I also emptied the trash.

The problem is that out of the 20 GB that I should have available, 11.8 GB are still being used, and at this point, my cloud is completely empty, except for 17 photos present in Lightroom CC with a total weight of 80 megabytes.

How can I resolve this? I don't understand what is taking up this space. Thank you.

kglad · Answer

contact adobe support if you checked the links and folders at those 4 sites. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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