Problems with the CC Desktop App

Forum|Forum|5 years ago
October 19, 2020
1 reply
260 views

Hello, I have (repeatedly) problems with CC - for some time now I have not been able to log out via the CC app, for example, see http://g.recordit.co/Z6sxdjcuIt.gif - sometimes the updates or the buttons don't work either ...

Does anyone know such problems?

thanks + greetings
Frank

Libraries

This topic has been closed for replies.

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if that looks ok, see if you can sign out (or in) of the problematic computer using your account page.

A

Anonymous

Thanks for your answer.

Yes, I know that I can go on and off online.
But my problem concerns the desktop app 😉

Apparently, the problem seems to be bigger: Today, the app didn't want to start at all, or rather it couldn't connect (the internet connection was okay).

After 5-6 restarts it worked - and now logout is active again, too - ??

I will have to watch this.

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