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Roland218846345hxa
Participant
November 22, 2021
Question

Profile icon in Photoshop keeps linking to old CC account page

  • November 22, 2021
  • 2 replies
  • 328 views

I have just purchased my own personal version of Creative Cloud but when I launch Photoshop for example and click on the blue profile icon - it keeps defaulting to the Adobe Account page with my old/former work-based Creative Cloud account details on it (I no longer wish to use this account hence purchasing the new package). When I purchased my own personal version - I also uninstalled all existing versions of Photoshop, Illustrator etc and reinstalled them. Can anyone advise as to why it keeps linking to my old work account even though I am logged into my current account? many thanks.

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    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 22, 2021

    Roland, have you contacted your work about your inability to log out of the account they provided.  They should be able to offer you guidance on removing any licensing settings deployed to the computer.

     

    If you are unable to contact your work for assistance, then you may be able to use the steps listed in https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html to remove any stored licensing information from the old account.

    R
    Roland218846345hxaAuthor
    Participant
    November 22, 2021

    Thanks Jeff for getting back to me - I'm also waiting for a general response from my former work colleague who set up several of these CC accounts for staff, he has administrator access, I will see what he suggests. Is it simply a case of him just erasing my old CC account? and if so is that easy to do? Thanks Roland.

     

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 22, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the CC forum so that proper help can be offered.

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