PS started on second computer only in trial mode [Branched]

Forum|Forum|3 years ago
May 27, 2022
3 replies
174 views

I have Adobe Cloud installed on 2 computers. I am trying to open PS on my laptop but I am interrupted by a screen trying to make me purchase or the app. It gives me 2 options "Buy Now" or "Start Free Trial." I already have a subscription, I don't need to purchase it again. Why can't I open the program on my second computer? I am the only user. Thank you.

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Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert