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Answered

public folder download not working

Forum|Forum|10 years ago
August 17, 2015
2 replies
1638 views

For me the folder link now is working again but the download won't work. If you hit at Download and chose a format you will be redirected to that URL:

https://scproxy-prod.adobecc.com/download?resource=https%3A%2F%2Fcc-eu1-prod.adobesc.com%2 Fapi%2Fv1%2Fassets%2F0e8d7bee-…

with nor result. White screen, no file.

This topic has been closed for replies.

Correct answer Ken G. Rice

katelynl44825114 - The issue from August 2015 was different.

From looking at the public link you have added the items as library elements to a Library which does not allow Commenting or Download.

I just tried with a folder containing files and it is working correctly. Sample link http://adobe.ly/1NPRqun.

K

katelynlepper

Participant

Same thing for me. The option to Download or Comment is no longer there. Here is a public link:

http://adobe.ly/20iYLh7

Ken G. RiceCorrect answer

Participating Frequently

katelynl44825114 - The issue from August 2015 was different.

From looking at the public link you have added the items as library elements to a Library which does not allow Commenting or Download.

I just tried with a folder containing files and it is working correctly. Sample link http://adobe.ly/1NPRqun.

K

katelynlepper

Participant

Thanks Ken. Your library works, but I just tried it with a different library of mine that contains .jpeg files, which should be downloadable, right? Here is a link:

Adobe Creative Cloud

Am I doing something incorrectly? On Adobe it says,

"When you share a link with someone, they can view a high fidelity preview of the assets directly in the web browser without having to install Creative Cloud apps or sign in to the website. In addition to viewing the assets, they can write comments or download a copy of the files (if you permit them to do so)."

Do I have some sort of permission or safety thing on? I cannot find anything that restricts the viewer from downloading copies. Can I not drag elements from Illustrator/InDesign/Photoshop into a library? How else would I add these things?

Thanks.

Ken G. Rice

Participating Frequently

@detlefk - Please share the folder link with me in a forum Private Message. We will investigate.

detlefkAuthor

Known Participant

Hi Ken, thanks for your help. Here is the public link Adobe Creative Cloud . After one week it still goes to that scproxy side with no content then a white screen.

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