Purchased 6 month Creative Cloud thru CollegeBuys.org. Trouble getting access to all the apps?

Forum|Forum|2 years ago
September 4, 2023
3 replies
1750 views

I purchased a 6 month subscription through collegebuys.org for $39.99 that is supposed to include all the apps below:

I used my student email which is the same email attached to the account that I am posting. I logged into creative cloud with my student email but don't have access to all these apps. Here is what my Creative Cloud looks like:

Here is the email I got from collegebuys.org saying that my order was shipped via email:

Please help me!! I have an assignment and would like to have access to the applications that I purchased.

Thank you!

File sync

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Correct answer lenapphan

Spoke with an Adobe agent and they let me know that my school's administrator just needed to change our accounts to a business profile.

I have complete access to the Creative Cloud suite now. Thank you!

John T Smith

Community Expert

I have never heard of a time limited 6 month subscription

Cloud Plans https://creative.adobe.com/plans are for 1 year (or monthly if you pay more each month)

W

Wicked562

Participant

The 6 month plan if specific to the Collegebuys.org retail store for college students. you have to creat an account using your school email and you have the option of purchasing a 6 month of 12 month subscription. Also, as of Jan. 2024 they raised the price to $49.99 for 6 months or $89.99 for 12 months. Collegebuys also allows you to purchase mobile 4G hotspot service via TMobile. You can connect upto 10 devices, no contract, no additional fee (you do need to purchase a hotspot device $80), and no data restrictions. Plans are $19 monthly, $119 for 6 months or $236 for 12 months of service which is freaking amazing if you ask me.

kglad

Community Expert

thanks for that info @Wicked562

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare