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Participant
October 19, 2022
Question

Puse Mal el año de mi "Graduación"

  • October 19, 2022
  • 1 reply
  • 2401 views

Acabo de contratar creative cloud con todas las aplicaciones con el descuento por ser estudiante, el problema esta que me confundi en el año de graduación, poniendo 2023 cuando en realidad me graduo hasta 2024, hay alguna forma de cambiar ese dato? O como puedo corregirlo? Necesito ayuda 

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1 reply

kglad
Community Expert
Community Expert
October 19, 2022

it doesn't matter. each year you have to verify you're still a student.

 

but you can have it changed by contacting support.  use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true