Re: Adobe CC Libraries sync issue in Photoshop

Question

I'm having the same issue, except it mainly occurs for me in Illustrator. Usually, I can resolve it by closing the program and re-opening it, but the libraries have been extremely buggy for a couple of weeks or so for me. One of the libraries in question only has color swatches in it, so I find it particularly strange for that one to have such loading issues.

I also noticed today that libraries weren't even loading very well on the Creative Cloud site.

kglad · Answer

first, update your os and then restart your computer.

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

if that fails proceed to the following steps:

quit all Adobe related products

kill all the CCLibraries processes in task manager (win)/activity montor (mac).

Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*

Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

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