Re: Any problem with Adobe Creative Cloud?

Question

What about for Windows? I'm receiving the same error as the original poster. I'm also getting an error that my cloud storage is full, but I deleted over half of my photos on Lightroom. The GB amount has not changed since deleting them and I'm not sure what to do? Perhaps these issues are related?

kglad · Answer

if you're seeing a library sync error:

first, update your os and then restart your computer.

begin mac only ********************************************************************************************

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

end mac only *****************************************************************************************

if the above fails proceed to the following steps:

quit all Adobe related products
kill all the CCLibraries processes in task manager (win)/activity montor (mac).
Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

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