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Bockholt
Participant
April 27, 2016
Answered

Re: Creative Cloud File Sync Upload Very Slow

  • April 27, 2016
  • 4 replies
  • 3931 views

Same problem here. Its been syncing all day and have 4 of 2641 files...Whaaat?

    This topic has been closed for replies.
    Correct answer Lin He

    Hi Seth:

    Could you please send us the logs using log collector https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please copy your forum link with the email too.

    Best Regards

    Lin

    4 replies

    D
    dpflying
    Participant
    November 19, 2016

    I am having the same issues as everyone here. What do i need to do to get this fixed?

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    November 21, 2016

    Some of the first things to try would be closing all other applications which could be potentially interfere (esp. anti-virus software) and ensure that the preference settings are set to max

    I'd also be curious if you see the same slow performance both with the sync client within the Creative Cloud app and uploading to the storage using a browser Adobe Creative Cloud using Upload from the Actions menu in the top right.

    D
    dpflying
    Participant
    November 22, 2016

    Did as you asked, but still the same problem. However when uploading via the browser within Adobe Creative Cloud it uploaded the file(s) pretty quick. It's just the syncing via the app that is extremely slow and seems stuck.

    Please advise on what to do next.

    OrthogonalDave
    OrthogonalDave
    Participant
    September 27, 2016

    @redtea

    My upload/syncing speeds are EXTREMELY slow! Our team recently upgraded to a new account and we are transferring files from our old accounts to the new. It took 39 hours to transfer 9.6GB of data the first go-round! Today I'm attempting to transfer 6.65GB of data. At first, it told me it would take 30 minutes. Now, it says 17 hours. It also states that it's transferring over 55k files. This is not an actuality. We have a few hundred files at most.

    I'm using a dedicated 1GB internet connection with 150MB/sec upload times. We did not have these issues with the old account. Any ideas on what may have transpired?

    Gem_WhiteRabit
    Gem_WhiteRabit
    Inspiring
    July 12, 2016

    Same issue with me. Tested against DropBox.  1.5GB folder full of stuff took 30 mins on Dropbox and over 3 hours on Creative Cloud!!!

    Lin He
    Adobe Employee
    Lin HeCorrect answer
    Adobe Employee
    April 27, 2016

    Hi Seth:

    Could you please send us the logs using log collector https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please copy your forum link with the email too.

    Best Regards

    Lin

    brandonw65832350
    brandonw65832350
    Participant
    July 10, 2016

    Not really a correct answer. Is there an actual solution or is this just a problem that Adobe is aware of and working on or not addressing at all?

    I am experiencing the same issues. Worked quick once. Now dreadfully slow. 3-4 photos over 3-4 hours. I presume this is an adobe server side issue.

    It's too bad too. I really liked being able to sync photos to show while away. Can't really do that now.

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