I am also having this issue. It wouldn't be a problem except my fonts that are through TypeKit are synced with CC so when I open a document using one, it cannot sync and there is nothing on the CC screen that will allow me to quit or reinstall it. This is really a stupid issue to interrupt someone's workflow, and the other posters here shouldn't have to continuously uninstall and reinstall the software to get it to work.
Hi blackdogbuilders,
I'm sorry you ran into trouble here.
It looks like that Creative Cloud desktop application is unable to write to one of the files on your machine, and so you are stuck at a spinner.
We have seen this happen a couple times before, and have a fix you can run:
1. quit the Creative Cloud desktop application
2. from the Go menu in the Finder, choose Go to Folder
3. paste in this path and click Go:
~/Library/Preferences/
4. In the window that opens, you should see a list of files including com.adobe.accmac.plist
5. click on com.adobe.accmac.plist and renamed it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.
6. start the Creative Cloud desktop application again.
I hope this solves the issue. Let me know and we'll take it from there.
Cheers,
Benjamin
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