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Participant
May 24, 2024
Question

Re: Файлы в облаке не отображаются!

  • May 24, 2024
  • 3 replies
  • 162 views

Такая же проблема! Получилось ли что с этим сделать? Файлы очень важные пропали

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3 replies

kglad
Community Expert
Community Expert
May 24, 2024

in addition to signing out and in (http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html) per @Shivangi_Gupta  you can check with a browser.

 

navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. 

kglad
Community Expert
Community Expert
May 24, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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Shivangi_Gupta
Community Manager
Community Manager
May 24, 2024

Hi there,

We're sorry for the trouble. Did you test the issue after signing out and signing back in to the Creative Cloud?

Did it bring any change?

Let us know.

 

Thanks,

Shivangi