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Participant
September 13, 2022
Question

RE: MacOS Update Monterey 12.5..1 Issue

  • September 13, 2022
  • 2 replies
  • 155 views

After the Monterey 12.51.1 update to MacOS, the Creative Cloud app will not let my iMac run the screen saver nor let the computer sleep.  This needs to be fixed ASAP.

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    2 replies

    kglad
    Community Expert
    Community Expert
    September 13, 2022

    per @tsmith35x

    Unofficial workaround for Adobe Creative Cloud video wake lock bug

    1. Open Creative Cloud by double-clicking the icon in your Windows tray.

    2. When the CC window opens, click these icons in sequence:

    Fonts
    Notifications
    Cloud activity
    Account
    3. Close the CC window.

    LinSims
    Community Expert
    Community Expert
    September 13, 2022

    Let me move this to the Creative Cloud Services forum for you, which is the appropriate forum for your question.

     

    This thread may be related to your issue: https://community.adobe.com/t5/creative-cloud-services-discussions/creative-cloud-preventing-sleep-on-my-macbook-pro/td-p/13191801

    The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

    * Product questions should be posted in the associated product community.
    * Installation questions should be posted in the Download & Install community.
    * Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
    * Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.