Answered
Re: Unable to reach adobe server (Mac) [Branched from 2017 topic]
Same problem. Searched the knowledge base and googled this issue. They only seem to provide answers for Windows users. Very negligent.
Nancy OSheaCorrect answer
Community Expert
Oct 28, 2021 12:18 AM UTC
Hi @gnurotic,
You posted to a very old topic from 2017 that's probably un-related to your situation. I branched & moved your question to a new topic for you.
TLS 1.2 connections are required now. Without it, you can't connect to Adobe's servers. You need a modern web browser and a modern operating system -- i.e. Win10 or higher, Mac OS 10.9.1 or higher.
https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
In addition, connection conflicts are sometimes caused by other apps on your system -- Firewall, Anti-virus or OS permission settings. Please refer to the help article below for more details. Solutions are provided for BOTH Win and Mac.
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Hope that helps. But if not, feel free to post back with more details about your system and any error messages you are encountering.
Nancy O'Shea— Product User & Community Expert
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