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Participant
September 27, 2020
Question

Receiving text with Adobe Code

  • September 27, 2020
  • 2 replies
  • 408 views

I keep receiving a text with an Adobe code. I didn't request one. I have received this text from two different numbers. I see no evidence of being compromised. 

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    2 replies

    John T Smith
    Community Expert
    Community Expert
    September 27, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Just Shoot Me
    Legend
    September 27, 2020

    I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


    I hope this helps. Best of luck to you.