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M
Michael Salewych
Participant
February 3, 2023
Question

Recent Creative Cloud Update

  • February 3, 2023
  • 1 reply
  • 282 views

The recent Creative Cloud update completely wreaked havoc on my file structure and possibly deleted files! IDK yet b/c I'm still sifting through the wreckage, but what the Hell, Adobe!

 

Is anybody else dealing with this?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 4, 2023

restart your computer.

 

if there are still problems, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

M
Michael SalewychAuthor
Participant
February 4, 2023

Thanks for taking the time to respond. Unfortunately, it didn't work. The issue is more with the creative cloud files on my desktop that syncs with Creative Cloud. My .psdc and .aic files are there, but my .psd, .ai, .img, etc files are scattered and in a couple of dozen folders I never created, so right now I can't make heads or tails of what's what. I have no idea why this would happen with an update to CC app?  

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 5, 2023

are files in your local sync folder not in the correct cc web subfolders?

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