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isaace31368644
Participant
May 18, 2022
Question

Recent Files Missing from Photoshop + Computer

  • May 18, 2022
  • 2 replies
  • 105 views

My computer died during an edit, and after going to look and see if it may have been Autosaved, I noticed that the Recent Files on my Photoshop home page did not contain the roughly 30 files I have previously saved to the Cloud. I also just noticed that my cloud is full. Where might these files be? If I upgade my storage, can I get them back? These files are very important (as most people's are) so I happy to do whatever it takes to get them back.

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2 replies

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
May 18, 2022

Let me move this to the Creative Cloud Services forum for you, were I think you are more likely to get an answer for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

T
Test Screen Name
Legend
May 18, 2022

Don't you keep backups? It's very important to have effective backups of Cloud work, because Cloud is so very unreliable. Some people claim the opposite, but they've obviously not lost work.

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