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Participant
September 15, 2024
Question

Recovering lost portfolio site

  • September 15, 2024
  • 2 replies
  • 1146 views

Hi! I recently graduated art school and lost my free adobe subscription. I purchased a years subscription for portfolio/behance/etc. on the same email account as the free subscription before my access was lost, and assumed it would just renew and I would keep my site. Now my site is gone and when I try to make a new one with the same URL it says that it's taken 😞 Is there any way for me to recover it?

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2 replies

Nancy OShea
Community Expert
Community Expert
September 15, 2024

You need to contact Portfolio Support team and ask them if they can recover your site and combine it with your current Adobe ID.


More Portfolio links:
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/
- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Nancy O'Shea— Product User & Community Expert