Recovering projects from a damaged device

Forum|Forum|5 years ago
February 8, 2021
2 replies
423 views

I have searched for a possible solution to this and none of the results seem to be the same issue I'm having. I'm almost positive it's hopeless, but I thought I'd post here in case there is something that can be done.

I had two projects, one on Photoshop and the other on Illustrator, that were finished and ready to be submitted for classes I have. Suddenly, my computer completely breaks. Something is wrong with the hard drive and I need to send it off to be fixed, and now I can't access my projects. Is there anyway I can recover these projects from my previous computer and get them back on a DIFFERENT device/computer? I know there's the Adobe Cloud, but I'm unsure if that work's across different devices, as when I go into my Cloud library there is nothing there. Is this something I needed to have activated/turned on, or do the projects save automatically and I need to look elsewhere for them?

Libraries

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Nancy OShea

Community Expert

Hi @emilyh56093624,

For future reference, there is a Creative Cloud Files folder on your hard drive. Have you ever used it? I ask because the files you saved to that folder were probably synced automatically to your Creative Cloud storage. See link below for more details.

https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

Log-in to the website below to check. You may access your Creative Cloud Storage from most modern browsers on either Win or Mac.

Creative Cloud Assets https://assets.adobe.com