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M
Mafalda25058262r2t9
Participant
June 29, 2022
Question

Reembolso total plano mensal

  • June 29, 2022
  • 1 reply
  • 205 views

Comprei o indesign, plano mensal de 36,89€ no dia 14 de junho depois das 14h, cancelei hoje, dia 29 de junho às 10h e pouco. Eu sei que só reembolsa se tivere dentro dos 14 dias, gostaria de saber se acham que ainda está, devido às horas. Só faz 15 dias se passasse das 14h e ta, certo? como cancelei horas antes de fazer 15 dias... Pelo menos quando cancelei apareceu-me que o concelamento foi confirmado e número, e em baixo dizia reembolso total 36,89€ dnetro de 5 dias úteis. Gostaria de saber se realmente vou receber, ou se aparece isso automáticamente independentemente do processo. Obrigado.

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 29, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

M
Mafalda25058262r2t9Author
Participant
June 29, 2022

Não é um problema de pagamento, porque se fosse, resolvia-o rápido. Simplesmente era uma dúvida e gostaria de receber opiniões, já que isto é um forúm, adobe SUPPORT community. De qualquer das maneiras, agradeço.

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
June 29, 2022

It depends on the Customer Service Representative. They have some flexibility in whether you get a full refund or not, but it helps if you are polite when explaining the situation to them and making your request. 

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