Reference code Error 205 on almost all Creative Cloud Apps
Hello,
I've been experiencing an issue with all my Adobe apps (except the main CC app itself & Acrobat). It's not very consistent, but I've been getting an Error 205 whenever I start an Adobe application. Here are my notes and observations about the whole problem:
- I use Windows 10 x64. Latest version in all the apps.
- It's really incosistent but most of the time, when I launch an Adobe app, I will get the 205 error. And once it happens, it starts happening every time.
- Tried out everything the official help post (https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html) said (cleared out my Credential Store, restarted Windows, logged out and logged back in etc.) the problem does go away for a bit but eventually comes back.
- I've also tried out a lot of the things that were said in similar forum posts (restarting Windows, logging out and logging back in etc., restarting the Credential Manager service, removing the Adobe credentials both through the Control Panel for Credential Manager and the command line) but to no avail.
- If I use the Creative Cloud cleaner tool, (option 11: Clear adobe ID credentials, which is the same as signing out) then launch an Adobe app, it will prompt for me to sign in.
- When I sign in *through the app* (not from Creative Cloud), the app works fine. But ONLY that specific app. (i.e. if i sign out and log in from Photoshop, only Photoshop will work and if I want the Error 205 message to go away in, say, Premiere Pro, I have to use the Cleaner Tool and sign in through Premiere Pro)
- For some reason, never had the error in the CC Desktop app, nor Acrobat Pro.
- Checked out my NGL logs (in %temp%), these are some of the lines that caught my interest:
Component=ngl-lib_NglAppLib ErrorID=205 Description="GetLatestNglProfile Status: Failed To Save NGL Profile Locally"
Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
Component=ngl-lib_NUSecureProfileDao Description="GetSecureProfile : Cached ASNP not found"
Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:1 Description="ValidateAndGetCachedSP : Failed to fetch cached ASNP"
Component=ngl-lib_NglAppLib ErrorID=207 Description="GetCachedNglProfile Status: Failed To Fetch Cached NGL Profile"
Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"
Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:845+0300 ThreadID=2320 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:848+0300 ThreadID=2320 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2"
SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:851+0300 ThreadID=2320 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:854+0300 ThreadID=2320 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:859+0300 ThreadID=15248 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:863+0300 ThreadID=2320 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"I can post my full logs for NGL if needed. I hope someone can be of assistance!
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