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tharwah
Participant
May 9, 2026
Question

refund

  • May 9, 2026
  • 2 replies
  • 25 views

I was charged to the free trial, can i kindly have my money refunded 

2 replies

Nancy OShea
Community Expert
Community Expert
May 9, 2026

If you cancelled within 14 days of downloading the app, your refund is automatic.

After 14 days, no refund. 

https://account.adobe.com/plans

Click Manage Plan for more options.

 

Allow 10-15 business days for refunds to be processed.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
May 9, 2026

you must cancel to get a refund.

 

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

 

understanding cancellation 

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel