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littleberry1819
littleberry1819
Participant
June 6, 2026
Question

Refund for an annual subscription charged yesterday

  • June 6, 2026
  • 1 reply
  • 13 views

Hi. My sister used my card for a free trial of the Adobe Acrobat reader app but didn't cancel it on time. I got changed for an annual subscription on June 5. I requested a refund through Google within an hour after the charge but was rejected. I tried searching here and saw the Acrobat Mobile cancellation form and filled it up but I'm not sure if the form was still working. Google said that I need to contact the developer of the app but I'm not sure how to do that. Can someone help me get my money back?

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 6, 2026

For subscriptions purchased through third-party providers such as Apple, Google, or Microsoft, follow their specific cancellation process.

from here:

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

You will have to cancel and get your refund from Google.

littleberry1819
littleberry1819Author
Participant
June 6, 2026

Hi. I already cancelled and requested a refund from Google just like I said in my post, but they rejected me. What would be the next steps? :(

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 6, 2026

contact google.  adobe has no say in how google handles its individual subscriptions/apps.

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