Refund for an annual subscription charged yesterday

Forum|Forum|21 days ago
June 6, 2026
4 replies
57 views

Hi. My sister used my card for a free trial of the Adobe Acrobat reader app but didn't cancel it on time. I got changed for an annual subscription on June 5. I requested a refund through Google within an hour after the charge but was rejected. I tried searching here and saw the Acrobat Mobile cancellation form and filled it up but I'm not sure if the form was still working. Google said that I need to contact the developer of the app but I'm not sure how to do that. Can someone help me get my money back?

Correct answer Peru Bob

For subscriptions purchased through third-party providers such as Apple, Google, or Microsoft, follow their specific cancellation process.

from here:

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

You will have to cancel and get your refund from Google.

Natas801

Participant

Why are you so predatory scammers why everytime I even attempt to put my card on Google pay you guys every time you guys pull money off my card its such a hassle with you guys I mean why cant it be I only get your service when I want to buy it why you force people to buy you stuff when they dont even want it almost every charge I have from you ever is you guys stealing the payments from me why is that you guys are the worst when it comes to this. You steal so much money from people its insain you can do this and that is really part of your business plan and its descusting I want your services but I want to pay for them not you steal money off my card when ever you can squirm a payment off my card and in my eyes makes you one of the worst companies because of this makes me feel your evil a pray on people and you do it none stop over the years you have stolen souch money from me it messed up.

Nancy OShea

Community Expert

@Natas801,

Month-to-month leases cost more per month and are subject to rate increases. But your plan can be stopped whenever you want without penalty.
Annual subscriptions cost less per month and the price is guaranteed for 12 months. But you must pay every month for 12 months of service.

Choose the right plan for your needs. 😉

https://www.adobe.com/creativecloud/plans.html

Nancy O'Shea— Product User & Community Expert