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M24377124naw6whatever
Participant
Feb 2, 2024 10:08 AM UTC
Answered

Remove Creative Cloud Files Personal Account folder

Why is this "Creative Cloud Files Personal Account" folder showing up on the windows explorer and how do I remove it? It just appeared on its own. I don't use the creative cloud stuff.

 

    kglad
    kgladCorrect answer
    Community Expert
    Feb 13, 2024 2:01 AM UTC

    I dont get it can you explain what i have to do? Talk to me in Lamens terms please.


     

     

    mac:

    copy any important file to another folder and then delete Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

     

    default location, Mac HD/Users/<Username>/Creative Cloud Files

     

     

    windows:

    Open the registry editor (regedit.exe) & naviagate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace You'll probably have two sub-keys. OneDrive's sub-key will be nameed '{018D5C66-4533-4307-9B53-224DE2ED1FE6}' Delete the other one, that will be Creative Cloud.

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    25 replies

    Benjamin261744038udm
    Participant
    Aug 1, 2024 6:43 PM UTC

    The Adobe Support sucks. There is this folder and if you click on it there is an error message. Dear Adobe TEAM, please tell me how I can delete this folder without changing the registry

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Aug 1, 2024 9:04 PM UTC

      these are user forums.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Feb 2, 2024 2:08 PM UTC

      removing requires an regedit app (from adobe) and needs to be repeated with cc desktop app updates.

       

      https://helpx.adobe.com/creative-cloud/kb/remove-cc-files-folder-shortcut-navigation-panel.html

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        M24377124naw6whateverAuthor
        Participant
        Feb 2, 2024 2:39 PM UTC

        Wow, adobe sucks.

         

        You're certainly right about removing registries, as that does work, but that is no a sufficient solution. I never asked for this, there should be a setting to disable it.

        For anyone who wants to regedit, find a key with the folder name in here and delete the entry:

        \HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\

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          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          Feb 2, 2024 2:52 PM UTC

          i don't use file explorer (i like dual pane file browsing), but i just tested and see a cc files folder in the same location.  to test i deleted one of the folders inside that one without problem/reg editing.

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