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KMCDstudent212
Participant
December 18, 2020
Question

Repeated logout for creative cloud shutting down all apps

  • December 18, 2020
  • 1 reply
  • 145 views

Has anyone experienced repeated logouts by Creative Cloud Desktop App? The result is that I have to sign in again and I lose whatever I had been working on - and I have to login again. This happens every 15-30 minutes. I have uninstalled and reinstalled the app 3 times. I am running Mac OS 10.14.6 on a 2017 MacBook Pro (16 G 2133 MHz LPDDR3). The only help I have received from Support is a link to download my 3 most used apps without CC. Can't access fonts. My subscription for 1 year has 10 months left.... 

Any experience resolving this problem --- anyone?

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    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    December 18, 2020

    Try the steps mentioned in the link below.
    https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html
    -Manan

    -Manan
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