At present I have two issues: cannot retrieve any notifications I receive in Creative CloudIn windows I receive only 1 notication repeatedly (See Windows Adobe Cloud Notification)For "1" I have attached two screen shots(i) What See Initially (Adobe Cloud - Initial View)(ii) What I see whwn I click on the notifications icon. How do I resolve this? Regards Tony M

Please use this link to generate the logs & then you may share the logs with me through a private message. Here is the link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards,

Tarun

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Known Participant

Many Thanks Tarun,

Any idea how long it will take to analyse log files?

Regards

Tony M

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Known Participant

Klad,

Thank you for your suggestion, unfortunately it didn't work.

Any other suggestions?

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Community Expert

try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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