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csscms
Legend
September 20, 2021
Question

REQUEST: Allow copy/paste into CC app login fields

  • September 20, 2021
  • 1 reply
  • 681 views


Hi There,

 

I've just been asked to re-sign in to the CC app for some reason but the username/password fields no longer accept pasted info - is that correct?

 

Many of us use password managers with crazy passwords. This is great for security but impossible to remember and really painful to type in. If you don't allow pasted info, you encourage simpler passwords and the reusing of passwords. Also, it's an app on my machine, it's not like a public facing website - right?

 

Please revert this policy and allow pasted username/password info in the CC app.

 

Cheers, 

Ben

 

P.S At least include 'Account' as a topic or allow us to create topics to make posts relevent. 

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 20, 2021

    Ben, which operating system is installed on the computer? Which password manager are you using?  When was the last time you were able to successfully paste information into the login window within the Creative Cloud desktop app?

    C
    csscmsAuthor
    Legend
    September 28, 2021

    Hi there, answers below...

    • Mac OSX 11.4
    • 1Password
    • No idea when I was able to do this last, it's been a long since time since the app asked me to login sorry


    But I wasn't even trying to use 1Password, I was trying to copy/paste. Cheers, Ben

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 28, 2021

    I am very sorry, Ben, but I am unable to duplicate the behavior you described.  I tested the process under macOS 11.5.2 and Creative Cloud desktop app version 5.5.0.619, and I encountered no problems pasting into the password field.

     

    I would recommend you review the settings for any login items or clipboard managers to verify they are not interfering with using the computer's clipboard function.  You can start by checking the list of login items. For more information, please see https://support.apple.com/guide/mac-help/open-items-automatically-when-you-log-in-mh15189/mac.

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