Team,We are observing a significant failure count in our recent Adobe Journey Optimizer live journey executions. The failure reasons listed under Top_Failure_Reasons (in the attached screenshot) require further investigation to understand the underlying causes and to prevent recurrence.Could you please assist us with:A detailed root cause analysis of the failures.Clarification on the specific reasons mentioned in Top_Failure_Reasons.Any recommended corrective actions or configuration changes to mitigate these issues.Please let us know if you require any additional logs or data from our end to facilitate the investigation.Looking forward to your support.

Participant

Answered

Request for Root Cause Analysis on Failure Count and Top_Failure_Reasons in Adobe Journey Optimizer

Forum|Forum|3 months ago
October 24, 2025
2 replies
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Team,

We are observing a significant failure count in our recent Adobe Journey Optimizer live journey executions. The failure reasons listed under Top_Failure_Reasons (in the attached screenshot) require further investigation to understand the underlying causes and to prevent recurrence.

Could you please assist us with:

A detailed root cause analysis of the failures.
Clarification on the specific reasons mentioned in Top_Failure_Reasons.
Any recommended corrective actions or configuration changes to mitigate these issues.

Please let us know if you require any additional logs or data from our end to facilitate the investigation.

Looking forward to your support.

Correct answer kglad

post here:

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/bd-p/adobe-experience-platform-discussions/page/2

John T Smith

Community Expert

When you post a question you always need to tell the Adobe program you are using
There are MANY programs in a full subscription, plus other non-subscription programs
Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

V

vishranti_1167Author

Participant

Can you please elaborate more? I have already mentioned that I am using Adobe journey Optimizer.

I am experiencing an unusually high failure rate in one of our live journeys executed via Adobe Journey Optimizer over the last 24 hours. Out of a total of 68,429 records processed, approximately 52,000 have failed, which is significantly above acceptable thresholds.

The Top_Failure_Reasons section highlights several error types, but we require a deeper understanding of the root causes behind each of these failures. We have attached a screenshot for your reference that outlines the failure categories.