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mattwarner
Participant
November 26, 2015
Question

restore deleted files from creative cloud to desktop

  • November 26, 2015
  • 2 replies
  • 1544 views

When I was importing files from my SD card to Lightroom, it was set to "add" instead of "copy," and I deleted the source files.  It did, though, sync the files to Creative Cloud during the import process.  I can see the pictures on the CC web and on the mobile Lightroom app, but I cannot see them in my desktop LR.  Is it possible to restore the files "down" to my desktop from the Creative Cloud sync'd copies?

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2 replies

A
Community Manager
Ashley WagstaffeCommunity Manager
Community Manager
November 27, 2015

Hi Matthew,

apologies if this has already been answered.

There is a bunch of resources on how Creative Cloud works here: https://helpx.adobe.com/creative-cloud.html

Essentially when you install the Creative Cloud Desktop App http://creative.adobe.com/products/creative-cloud it will create a Creative Cloud Files folder, can navigate to it through terminal or the command prompt by issuing the following commands (or by using finder/explorer):

Mac: 

$ ~/Creative\ Cloud\ Files

$ open .

Windows:

> "%HOMEPATH%\Creative Cloud Files"

> explorer .

Hopefully you will find your files in here.

Warmest wishes,

Ashley

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
November 26, 2015

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