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KevinVRansbeeck
Participant
February 24, 2015
Answered

Restored files have disappeared

  • February 24, 2015
  • 1 reply
  • 907 views

Hey,

in a moment of spring cleaning, I accidentally deleted a folder I shouldn't had. NP, I recalled Creative Cloud's archiving function so headed to the website. I successfully found my deleted files and clicked the "restore" action. After confirming, the files disappeared from the archive list.

However, they never returned in my files list either. So now they are completely gone... No longer in the archive, and not in the files.

Any idea where they have gone, and how I can retrieve them??

This topic has been closed for replies.
Correct answer Ken G. Rice

Hey Ken,

IIRC one of the files was named Logo_1_Icons_Square.psd, this file was in the root of my creative cloud folder. Sadly, I've got absolutely no idea what the other files were named by heart :s


The file you mention is inside a folder in the Archive. You will not be able to see it until you do a Restore. The Archive is "flat" meaning you cannot see the contents of top-level folders until they are restored to the Files section.


I have emailed you additional details including a full listing of the contents of your Archive.

1 reply

David__B
Legend
February 25, 2015

Hi Kevin,


Do the files appear here in the main files section? Adobe Creative Cloud

Thanks,

- Dave

KevinVRansbeeck
Participant
February 25, 2015

Hey David,

no they don't appear there. That's what I meant with "files list".

David__B
Legend
February 25, 2015

Thanks for clarifying. I'm working with our engineering group to see what options are available.