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Participant
June 17, 2018
Answered

restoring lost files

  • June 17, 2018
  • 2 replies
  • 3752 views

hey my Microsoft surfafe pro has been stolen, all my files I spent months working on haven’t been saved to the cloud, although I updated the software and i thought that they should have been on the cloud.

Is there anyway of recovering my work or has it all completely gone?

Thanks for the help

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Correct answer David__B

Hi Geoffrey,

If you had uploaded files to the cloud they should still be accessible here: Adobe Creative Cloud You'll need to sign in with the Adobe ID associated with your membership. If you sign in on a different computer and enable file sync they should also download to that computer too. You would need to enable file sync from the preferences here to do so:

Sorry to hear about your laptop too.

Best,

- Dave

2 replies

David__B
David__BCorrect answer
Legend
June 18, 2018

Hi Geoffrey,

If you had uploaded files to the cloud they should still be accessible here: Adobe Creative Cloud You'll need to sign in with the Adobe ID associated with your membership. If you sign in on a different computer and enable file sync they should also download to that computer too. You would need to enable file sync from the preferences here to do so:

Sorry to hear about your laptop too.

Best,

- Dave

kglad
Community Expert
Community Expert
June 17, 2018