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Participant
September 14, 2023
Answered

"Restricted access error. Access to Adobe applications and services may be restricted"

  • September 14, 2023
  • 1 reply
  • 794 views

Здравствуйте, подписался на Creative Cloud, начал загружать приложения, но Creativecloud не устанавливается. Пишет: «Ошибка ограниченного доступа. Доступ к приложениям и службам Adobe может быть ограничен». До этого был пакет программ в 19, потом я ими не пользовался и как оказалось на компе еще что-то осталось. Скачал утилиты для полного удаления, удалил но проблема не решилась от слова полностью, буду благодарен за подсказку что делать

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Correct answer kglad

if you have a teams, enterprise or education subscription contact your admin.

 

otherwise, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 14, 2023

if you have a teams, enterprise or education subscription contact your admin.

 

otherwise, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Participant
September 15, 2023

Thanks it`s working!)

kglad
Community Expert
Community Expert
September 15, 2023

@moovietone 

 

you're welcome.  (if you have time, which step was required?)