Retrieve deleted PDF on Android phone

Forum|Forum|1 year ago
February 16, 2024
3 replies
5119 views

I wish I knew...getting a question answered is unbearable

Subject renamed from "How do people use these forums and stay sane?"

Post moved from Using the Community to Acrobat Reader Mobile

Android

Correct answer S_S

sorry the end result was disappointing. i thought it would be more favorable.

Hi @mallory35494152ola3 @kglad,

This is a designed behavior.

The mobile version of Acrobat offers two different options.

One is the "remove feature," which removes the file from appearing on the recent list.

The other is the "delete function," which removes the file entirely from the source location.

Once done, the file cannot be recovered from our end.

We did make some changes to make the delete message more self-explanatory.

Please let me know if the message doesn't describe the process, and I will follow up with the team to check this.

Thanks,

Souvik

John T Smith

Community Expert

Everyone seems to be assuming 1 of 2 things (or both of them)

1 - Mallory is using an Adobe program to read and/or manage PDF files

2 - Mallory's cell phone is linked to Adobe cloud storage

Mallory has not actually said either of these things

I have a Samsung Android cell phone and I have not had to install anything from Adobe to be able to open and view a PDF file... a function included with the cell phone reads a PDF just fine

I do not have my cell phone linked to any type of cloud storage... so aside from what jane-e posted about Google Drive (which I do not use) when I delete any type of file it is GONE

So until Mallory provides more information, I don't think anyone really knows how to restore that specific file

M

mallory35494152ola3Author

Participating Frequently

I have the paid version of Adobe acrobat which converts files to and from other formats, as well as editing features and reader, it also comes with adobe cloud..though it seems that that a very few files are saved there...I'm sure it's apparent how limited my technical capabilites are!

kglad

Community Expert

@mallory35494152ola3

you're welcome.

p.s. we've had a discussion here about whether this is an android issue, pdf issue, reader mobile issue or document cloud issue. which is it? and can you see your pdf in the deleted folder at https://documentcloud.adobe.com

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.