Retrieve files after cancelation

Forum|Forum|3 years ago
January 2, 2023
2 replies
280 views

I cancelled my adobe subscription and lost access to my files. I'm still within the grace period following cancellation before they're deleted.

I didn't realise they were synced to Adobe's server, I thought I was saving them to my laptop.

Can anyone direct me in how to retrive the files to save them separately before they're deleted please?

This topic has been closed for replies.

Abambo

Community Expert

If you synched them to your computer, they are available locally. If you deleted those, you have your 30 days grace period to synch them again. Synching can take some time, depending on the amount of data. Normally, this is something, you plan in advance, before cancelling.

ABAMBO | Hard- and Software Engineer | Photographer