Hello everyone
I canceled my subscription a few weeks ago and just received an email indicating that I'll lose my files.
The issue is that I have files scattered across the Adobe cloud, and I'm looking for a solution to retrieve them all in a single ZIP file. This would include Photoshop, Illustrator, Adobe Express, PDF files and especially my Adobe XD projects.
Is there an official solution?
If so, what is it?
Thank you 🙏
no.
use your browser and download what you want navigating to the following locations. at each location there are several folders (and links) to check.:
https://documentcloud.adobe.com
if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.
the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.
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