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jaquelinaf69597554
Participating Frequently
December 12, 2023
Question

Retrieving missing files from Creative Cloud

  • December 12, 2023
  • 2 replies
  • 1062 views

Hello, 

I had been saving files into the Creative Cloud for several weeks. My Mac Mini just crashed and I tried to access my CC files online. However, many of the most recent files I had saved are missing. Is there any way to retrieve them? 

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    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 13, 2023

    This won't help the original person with lost files, but For anyone else reading this...
    You should always have a local copy of all files, including account information
    Make a text file with your account information and copy it + files to an external device
    If you don't have space on your computer drive use an external drive for files
    A USB flash drive to keep in a safe place... here are 2, there are many more available
    PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
    SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
    Other flash drives are 1 or even 2 Terabytes
    Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 12, 2023

    use a browser. there are several tabs and link to check:

     

    https://assets.adobe.com

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

    J
    jaquelinaf69597554Author
    Participating Frequently
    December 12, 2023

    Thank you @kglad 

    I'm using a browser to access my CC files and checked all those links. I can see that many of my files, but not the ones I saved in the last week.

    Because the CC files that I need are not showing in the folders in the browser, could they still be there, or are they completely lost? 

    Restoring the hard drive is costly in time and $$.  Is there any chance the files will be if I pay to restore the hard drive?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 12, 2023

    they're probably still there.  people sometimes report missing files only to inexplicably find them a few days later.

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